Why am I unable to withdraw funds from my account balance?

You can make 1 withdrawal per currency every 24 hours.

To ensure customer's account and balance security the system may automatically apply a hold, disallowing any withdrawals for the time the hold is active (14 days). There are multiple reasons for a hold to be applied:

1. Change of a wallet address;

2. Purchase made with a credit card;

3. Change of password.

4. Change of email address.

In addition, if a referral makes their first ever purchase or a purchase using a credit card, the account of the referrer is placed on hold for 72 hours.

Please note that technical support cannot remove the hold before it is automatically removed by the system. 

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